This release and the additions that we have made in our Microsoft Lync integration will open up opportunities in additional markets and give customers a quality installation experience and ROI," said Bruce Sherman, product manager at Enghouse Interactive, in a statement. "The CallRex suite of quality management solutions has had great success thanks to the efforts of our global partners and resellers. "With the addition of RT Audio support, CallRex can now extend its flexible and affordable quality management solution to cover employees working outside the corporate network without the call issues associated with the use of traditional telephony codecs." "Microsoft is pleased that Enghouse Interactive is continuing to enhance their CallRex Call Recording offer for Lync customers," said BJ Haberkorn, Lync group product manager at Microsoft, in a statement. CallRex Call Recording version 4.2 has also been given an updated installation package for a simplified and shortened deployment process. Additionally, CallRex Call Recording now works with the benefits of support for Microsoft's native audio codec, Real Time (RT) Audio. Active call recording is a server-side solution that does not require client-enabled software, and simplifies deployments for companies with multiple sites and mixed vendor communication environments. Features included in version 4.2 are focused on bringing enterprise-ready quality management solutions to companies using Microsoft Lync as their unified communications solution.ĬallRex Call Recording software includes expanded integration options for Lync environments to include both active conference-based and passive call recording methods. NICE is deeply committed to providing our customers with a rich portfolio of solutions that contain the latest innovations and integrations to meet their regulatory compliance needs.Enghouse Releases New CallRex Call Recording SoftwareĮnghouse Interactive, provider of the CallRex suite of IP call recording and contact center optimization solutions, yesterday released version 4.2 of CallRex Call Recording software. "With the already extensive number of NICE Trading Floor deployments in trading floors throughout the world, Microsoft Lync qualification is an important and logical step to expand our integration possibilities in the financial sector. Yaron Morgenstern, General Manager, Financial Markets Compliance, NICE The qualification of financial trading floor tools, such as the NICE Trading Recording solution, allows us to support our Lync customer requirements with the highest levels of functionality and usability." "Our partners are helping us to extend the Lync 2013 software platform with applications that meet an expanding variety of business and communications needs. This recent qualification extends NICE's existing broad reach in the financial trading market.ĭan Benedict, Program Manager of Lync ISV Developer Programs, Microsoft NICE is already part of Microsoft's ISV Developer Program, integrating Microsoft Lync into the NICE Interaction Management platform. Microsoft and NICE are strengthening their long-standing partnership with this new integration. As more and more financial institutions are using Microsoft Lync, NICE has adapted its NICE Trading Recording solution to support the growing and diverse forms of communications that customers need to capture. It supports a secure and automated process that documents all access to call recordings and delivers instant call retrieval and replay to the workstation. NICE Trading Recording is an innovative recording solution designed to help financial institutions with essential capabilities such as retention, retrieval, advanced search, and monitoring. NICE Trading Recording has the ability to capture all voice interactions across different channels, such as front-end, back office and mobile phones, to help ensure regulatory compliance. The qualification ensures that financial institutions can now use the same reliable, secure and scalable recording platform used in their trading floors for the back office.
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